Terms & Conditions

• All payments must be made in full prior to the start of any item(s).
• Payments completed via PayPal, Cashapp, and Cash. We do not accept checks.
• All custom orders are non-refundable.
• Apparel items will not be refunded if the wrong size is ordered.
• Prices vary due to size, detail of design, materials used & availability of materials.
• Please allow 4-8 weeks for the completion of item(s) after payment has been received.
*Rush orders are available for an added charge. Please let me know if you will need your item(s) sooner & I will add the rush fee into your price. Fees are based on size, the number of items & materials needed to complete rush orders.

• Custom designs will be made after payment is complete within 48hrs. Payment includes 3 mock designs. If any additional revisions are needed, they will be done so at an additional cost. Please note that most projects are able to be completed within the 3-mock design limit.

• All items are handmade to order. Please note because of this, placement & colors from pictures on electronic devices may vary slightly.

• GeNell Sew Boutique reserves the right to photograph all products & use photographs in social media & advertising. If you are ordering an item(s) as a gift OR would not like your item(s) to be featured we will respect your wishes & share/not share until a later date/time.